1. Eligibility for Returns

  • Defective or Damaged Products: If the product is defective, damaged, or incorrect upon delivery, it is eligible for return or replacement.
  • Conditions for Return: To be eligible for a return, the product must be:
    • Unused and in its original condition.
    • In its original packaging, including all labels and accessories.
    • Returned within 7 days from the date of delivery.

2. Non-Returnable Products

Certain products are not eligible for return, including:

  • Products that have been used or tampered with.
  • Products purchased under special promotions or sales (unless defective).

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@satpurabio.com within 7 days of delivery.
  2. Provide your order details, proof of purchase, and a brief description of the issue.
  3. Our team will review your request and provide return instructions, including the address for shipping the product back.
  4. Ensure the product is securely packaged to avoid damage during transit.

4. Replacement Policy

  • Eligible products will be replaced free of charge if they are found to be defective or damaged.
  • Replacements are subject to the availability of stock. If a replacement is not available, a refund will be issued with
  • You can replace the product 3-5 working days

5. Refund Policy

  • Refunds are processed under the following conditions:
    • If the product cannot be replaced.
    • If the product was canceled before dispatch.
  • Refund Method: Refunds will be processed to the original payment method used during the purchase.
  • Processing Time: Refunds will typically be credited within 7-10 business days in customers bank account from the date of approval.

6. Shipping Costs

  • If the return is due to our error (e.g., wrong or defective product), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for shipping costs.
  • We will deliver all the products within 10-12 days.

7. Cancellation Policy

  • Orders can be canceled before dispatch by contacting our customer support team.
  • Once an order is dispatched, it cannot be canceled, but you may initiate a return after delivery.

8. Contact Information

For any questions or concerns regarding our Return & Refund Policy, please contact us:

Satupra Bio Fertilizer India Private Limited